FAQ’s

How does it work?

It’s easy! Have a look at:

  1. What can be ordered and the options available
  2. Our collection points 
  3. Home delivery
  4. How to join which contains the order form

Once you have placed your order we will acknowledge receipt of your order by email. Please add info@towergreenhamlets.com to your address book or anti-spam list to ensure our emails do not get mistakenly identified as spam.

When we have received confirmation of your payment, we will let you know your first box will be delivered or ready for collection/delivery and to confirm any additional details.

 

How do I pay?

Payment by a monthly direct debit is our preferred method. By paying upfront, we’re able to plan ahead and minimise administrative time and transaction costs so that you ultimately benefit by paying less. We bill every 28 days, meaning you only pay for the boxes you receive.

What if I’m going to be on holiday?

If you’re going on holiday, or don’t require a box for any given weeks, just let us know before the Monday of the week you don’t want a box. The beauty of paying every 28 days, is that we can refund any boxes you don’t receive in the following payment.

Can you deliver to my home?

We offer free home delivery to all members of the scheme and residents of Tower Hamlets and East London. We also cover some areas that are just outside of Tower Hamlets (such as Hackney Wick, Stratford, Hackney or East Village), but please do get in touch to check. 

Delivery: What if I’m not going to be in?

If you’re not going to be at home, you can advise us on a secure location that you’d like us to leave the box. This could be with a neighbour, in your porch, on your doorstep or you can even give us a key for the garden shed! All we ask is that before delivery, you’ve advised us on your preferred delivery location.

Delivery: What time can I expect my box?

We will let you know what day you can expect delivery when you’ve completed your order. Delivery times will vary depending on traffic and which route the driver will need to take that day. You will however find that the time will roughly be the same each week.

What do I do with the empty box?

Customers are more than welcome to keep the boxes to use for other means. However if you would like us to collect the boxes from you, simply give it to the driver when he delivers your next box or leave it in your secure location if you’re not going to be at home. If you’re collecting from a Collection Point, simply leave your box and we will take the box away when we deliver the following week. All boxes are made from recyclable material and will be reused by our farm.

How can I get a new collection point?

If you can’t find a collection point near you and have any suggestions for other potential locations, or if you run a local community organisation and would like to become a pick-up point, please do let us know and if there is enough interest we can look to set it up.

Any customer can potentially act as a pick-up point for others if there is somewhere we can leave the boxes and there is a minimum delivery of 5 boxes. Please contact us if you are interested in setting up a new collection point and we can explore further.

Can I change my order?

Of course! If you want to change your box size, box type, potato preference or fruit preference just let us know before the Monday of the week you want your changes to be made.

What happens if I want to leave the box scheme?

Just let us know when you’d like your last box to be delivered, and we will cancel all future payments and work out whether you’re due a refund. It is of course, preferable if you leave the scheme after you’ve received all of your paid boxes, but we understand this isn’t always possible. Do remember however that we place our orders on a Monday PM so will need to know before then!

What is the difference between us and the big commercial organic box schemes?

We strive to be as local and community focused as meaning we don’t operate with mark-ups that make organic fruit and veg a lifestyle choice accessible only to the affluent. However this means we don’t have the resources to organise and offer bespoke boxes where customers are allowed to exclude certain items. We are unlikely to provide you with tomatoes from Spain in your weekly boxes in the middle of winter, or lots of vegetables that are out-of-season in the UK but air-flown from Europe or further afield. Our promise is that your organic fruit and veg boxes will all contain produce that has been grown as close to East London as possible. We may also give you some very interesting veg that don’t make it into the national schemes because they’re too big. Furthermore, we ensure that from start to finish of the box process, everyone is paid the London Living Wage or above.


Any other questions?

Please do contact us if you have any other questions.

 

 

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