FAQ’s

How does it work?

It’s easy! Have a look at:

  1. What can be ordered and the options available
  2. Our collection points 
  3. Home delivery
  4. How to join which contains the order form

Once you have placed your order we will acknowledge receipt of your order by email. Please add info@towergreenhamlets.com to your address book or anti-spam list to ensure our emails do not get mistakenly identified as spam. Do call us if you do not hear from us.

When we have received confirmation of your payment, we will let you know your first box will be delivered or ready for collection/delivery and to confirm any additional details.

 

How do I pay?

Payment by a monthly direct debit is our preferred method. By paying upfront, we’re able to plan ahead and minimise administrative time and transaction costs so that you ultimately benefit by paying less.

Can you deliver to my home?

We offer free home delivery to all members of the scheme and residents of Tower Hamlets and East London. We also cover some areas that are just outside of Tower Hamlets (such as Hackney Wick, Stratford, Hackney or East Village), but please do get in touch to check. We do however encourage collection from pick-up points as this option is much more environmentally friendly.

How can I get a new collection point?

If you can’t find a collection point near you and have any suggestions for other potential locations, or if you run a local community organisation and would like to become a pick-up point, please do let us know and if there is enough interest we can look to set it up.

Any customer can potentially act as a pick-up point for others if there is somewhere we can leave the boxes and there is a minimum delivery of 5 boxes. Please contact us if you are interested in setting up a new collection point and we can explore further.

Can I change my order mid-month?

It’s easiest if you make any changes to your order at the beginning of the month. If you would like changes to take effect sooner i.e. mid-month, then let us know and we will work it out for you. In any case, please do contact us at any time to let us know changes you would like to make to your order.

Can I change my order on an ad-hoc basis?

The ideal is that all changes are made at the beginning of the month – so please do let us know towards the end of the month. However, if you have a change to your order or you’re not going to be around, please do let us know by the Monday and we will see what we can do.

What happens if I want to leave the box scheme?

It’s easiest if you leave at the end of the month – just let us know and simply cancel your payment. If you would like to leave sooner please contact us and we will work it out for you.

What is the difference between us and the big commercial organic box schemes?

We strive to be as local and community focused as meaning we don’t operate with mark-ups that make organic fruit and veg a lifestyle choice accessible only to the affluent. However this means we don’t have the resources to organise and offer bespoke boxes where customers are allowed to exclude certain items. We are unlikely to provide you with tomatoes from Spain in your weekly boxes in the middle of winter, or lots of vegetables that are out-of-season in the UK but air-flown from Europe or further afield. Our promise is that your organic fruit and veg boxes will all contain produce that has been grown as close to East London as possible. We may also give you some very interesting veg that don’t make it into the national schemes because they’re too big.


Any other questions?

Please do contact us if you have any other questions.

 

 

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